30-Day Money-Back Guarantee

New subscribers may request a refund within 30 days of their initial subscription purchase.
Refunds within this period will be calculated as the subscription fee minus the value of any usage (AI credits, API calls, research reports) already consumed during the period.
Free plan users are not charged and therefore not eligible for refunds.

How to Request a Refund

Send an email to refund@ottly.com with the subject line "Refund Request" and include your account email address.
You can also request a refund through your account settings under Billing.
Refunds are processed through our payment provider. Please allow up to 5 business days for us to review and respond to your request.

Because Ottly is a usage-based service, refund amounts are prorated based on consumed usage. The refund equals the subscription fee minus the cost of resources already used.
Approved refunds will be processed to the original payment method within 5–10 business days. You will receive an email confirmation once issued.
If your usage during the billing period exceeds the refund-eligible amount, no refund will be issued, but you may still cancel your subscription.

You may cancel your subscription at any time from your account settings. Your access and remaining usage allowance will continue until the end of the current billing period.
Downgrading from a paid plan to the Free plan takes effect at the end of your current billing cycle. No partial refunds are issued for mid-cycle cancellations outside the 30-day guarantee window.
Switching between paid plans (e.g., Pro to Max) will be prorated automatically. The unused portion of your current plan will be credited toward the new plan.

Usage-based charges (AI credits, API calls, research reports, content generation) that have already been consumed are non-refundable.
Accounts terminated for violation of our Terms of Service are not eligible for refunds.
Promotional or discounted subscriptions may have different refund terms communicated at the time of purchase.

For refund requests or questions, email us at refund@ottly.com. Include your account email and a brief reason for the request.
Our support team is available Monday through Friday, 9 AM to 6 PM (KST). We aim to resolve all refund inquiries within 5 business days.
If you are not satisfied with the resolution of your refund request, you may contact the appropriate consumer protection authority in your jurisdiction.